Refund & Cancellation Policy

openego.in is owned and operated by Wiseorigins Aromatika LLP. Open Ego is a trademark of Wiseorigins Aromatika LLP.

Cancellations

You may cancel an order at any time before it is dispatched by writing to care@openego.in with your order number. Once an order has been dispatched it can no longer be cancelled; our returns process below applies instead. Bespoke, co-branded and made-to-order items cannot be cancelled once production has begun.

Returns

We have a 14-day return policy: you may request a return within 14 days of receiving your item.

To be eligible for a return, your item must be unused and unopened, in its original condition and original packaging with seals intact. A receipt or proof of purchase is required, along with photographs, to help us process your request faster.

For reasons of hygiene and product integrity, fragrances, incense and personal-care products that have been opened or used cannot be returned. Partially used sets, including Discovery Sets, are not returnable. Please get in touch if you have questions about a specific item.

How to start a return

Step 1. Write to care@openego.in with your order details and the reason for the return. Please include photographs and proof of purchase so we can process your request faster.

Step 2. Once we receive your request, we will verify the details. If your return is accepted, we will send you instructions on how and where to send your package, along with a return shipping label where applicable. Items sent back without first requesting a return will not be accepted.

Step 3. Pack the items securely to prevent loss or damage in transit and hand them over to the courier. For self-shipped returns we recommend a reliable courier service; reimbursement of your shipping cost is subject to the return meeting this policy and to our validation of the courier receipt you share.

Return approval

For self-shipped returns, the refund will be initiated only after the returned products pass a quality check at our premises and meet the other terms of this policy. If the quality check fails, the product will be reshipped to you at your cost.

Damages and issues

Please inspect your order upon delivery. If you receive a defective, damaged or incorrect item, notify us immediately with proof so we can assess the issue and resolve it promptly.

Exchanges

To exchange an item, return the item currently in your possession. Once the return is accepted and processed, the amount paid will be refunded, and you may place a separate order for the item you require.

Refunds

We will notify you once we have received and inspected your return, and let you know within 5 days of the return reaching us whether the refund is approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that your bank or card issuer may take additional time to process and post the refund; in case of delay we may ask you to share a copy of the relevant bank or card statement.

If more than 15 business days have passed since your return was approved and you have not received the amount, contact us at care@openego.in.

Contact

Wiseorigins Aromatika LLP (Open Ego)
46, 7th B Main Road, 4th Block, Jayanagar, Bengaluru, Karnataka 560011, India
care@openego.in · +91 90355 47074 · www.openego.in