Shipping, Returns & Refunds

Shipping

Orders are dispatched from Bengaluru. Please allow time for processing before dispatch; delivery timelines vary by destination within India.

You will receive tracking details by email once your order has shipped.

Returns

If a product arrives damaged or is not what you ordered, contact us within 7 days of delivery with your order number and a photograph, and we will arrange a replacement or refund.

For reasons of hygiene and product integrity, we are unable to accept returns on opened fragrance products unless the item is faulty.

Refunds

Approved refunds are issued to the original payment method. Please allow time for your bank or payment provider to process the return.

Cancellations

Orders can be cancelled before dispatch. Once an order has shipped, our returns process applies.

Contact

For any question about an order, write to care@openego.in or call +91 90355 47074.